14.  How are B3 Shearling Jackets different from other leather jackets you sell? 

Simply put, most Leather Jackets are made from Leather Hides separated from the hair, wool, and fat of the animal, then tanned and processed for garment production.  Real Shearling is not separated from the wool.  Shearling is inside out with the wool serving as the lining for the jacket or coat.   The Wool or Shearling is never separated from the skin or hide.

Real Shearling comes from sheep.  Takes a lot of sheep to make a Shearling Coat or Jacket, and requires intensive labor to produce a great product.  Real Shearling is expensive.  Referred to as 'Shearling or Sheepskin Shearling'.  

If you want to learn more, click here and read up on Shearling: 

http://www.americanmystique.com/about-leather-jackets.htm

15. USA MADE!  Does that mean 100% American Made, Including the leather?

Sometimes......and just in case You do not know,...Sometimes Not.  

When any Product is Guaranteed 100% USA MADE, We post it as such.  But not all USA Product is 100% USA MADE, or Guaranteed as such.   Laws regarding such labeling are vague to say the least and some companies do take advantage of the USA Label.  Consumers can thank the U.S. Congress & NAFTA Legislation for this, along with several other passed guidelines.  

A Question for you to ponder:  

"How many Goats & Horses are raised in the USA just for the leather hide market?" 

A little Bonus Point:  Most American's still think YKK Zippers are still manufactured in the good ol' USA.  NOT!  There is a plastic zipper still made by YKK in the U.S., but most are made outside the U.S.

16.  Only 10 days from Receipt to decide if I want to Return or Exchange an Item?  It used to be 30 Days!  Why such a shorter time frame?

10 Days is more than fair and more than sufficient.   Especially with this fine of leather.  If you need 30 days to decide if you want to keep this high quality of product.....well, lets just say we don't rent jackets. 

17.  Customer: " I sent my purchase back to you and Your Shipping Department Refused To Accept It and it came back to me!   Why did You send it back?"

Question:  Did you contact American Mystique and obtain an Return Authorization Number and Obtain Permission to return your purchase?

Customer:  "No, I thought I could just send it back and get a refund."

Response:  You need to call or email us and explain that you need an Return Authorization Number and why you need one.  American Mystique does not just accept any package without knowing the why and wherefore.   And you need to place that RA Number on the top of the box when you ship it.  Otherwise, it will be automatically refused and sent back to sender.  Many companies have this same Policy and it is not nothing new.  Just follow the simple rules and you will be A-OK.    We have this policy because a few individuals seem to think they want to send in a return 6 months after they have worn it.  Sometimes, we have folks sending us return product we do not even sell.

18.  I hate Back-Orders!  Especially for Online Orders.  Can You Please Explain Why?

Glad too!  It is the Growing Pains of the Internet, my friend.  The Internet is growing and so is Online Business.  However, many Manufactures are still running far behind the times.   Back-Orders are a part of the Retail Life and they are not going to go away anytime soon.  Sometimes we just run out of stock, and we all will just have to deal with it. 

The Internet....has-changed-the-game.   Apparel Manufacturing is way behind that game and will be for many years to come.

19.  I'm the Customer---Right?  The Customer is always Right!

Sorry.  We do not agree that assessment.  The Customer is not always right.    Most Customers are good people, willing to work with others, and we give the best service to them that we are able too.  However, not all Customers are proved or automatically  in the right.

20.  When the Delivery Carrier brought my package, someone else unknown to me and my family signed for it and we don't have it.   We have no idea who has it or where it is?   What can we do about this?

Yes, this is very bad and extremely unfortunate, however it has happened and lets hope it does not happen to you!

This is fast coming a favorite Christmas Signing Scam (called the Trojan Horse Delivery Scam) used by slick felons who have cased out the neighborhood and are very audacious.   Their timing is so good ---they can appear coming right around the corner of your house or duplex and pretend they belong there.  Usually, this happens when the Delivery Person is in a great hurry (during December) and does not take the time to come back for a later delivery.  This is failure to ask for a show of Proper Identification from the phony recipient.  

This is why American Mystique requires Signature at Delivery!  This protects both us and our Customers.

Some Bonus Questions!

1. Extra Bonus Question!

"I think I hit the Submit Button Twice in the Shopping Cart, it says I was charged twice for the item."

Do Not Click on the Submit Button Twice, as You Will Be Charged Twice!

If this should happen, don't panic, just contact us as soon as possible by Email or Phone and tell us all about it.  Our Records will also reflect the extra transaction and We Will Gladly Void that Extra Transaction For You and Send You that Voided Confirmation.  Once that mistaken transaction has been voided, no one can re-take those funds.

However, Your Financial Institution may hold on to those Funds from that mistaken 2nd Transaction from 3 to 6 days, depending on the Bank's Policies.   Each Bank is different.  From time to time We have been requested by Customers to call these Bank's to let them know there was No Transaction and that it had been voided.  We no longer perform this request, as the Banks always notify us that our phone call to them makes no difference in the world on their Policy Holding Limits for those Funds.   In short, the Funds are held by Your Bank, then re-instituted to You after a short time when no one comes to get them. 

2. Extra Bonus Question

"My Credit Card was charged before the item was shipped.  Why was this done?  Some stores do not charge you until the item is shipped." 

      All Shopping Cart Credit Card Transactions are initiated and fully submitted for funds capture at the Time of Purchase.   Businesses are only permitted to capture Card Funds within a set 30-day period.  After 30 days, no billing or funds Capture is allowed by the banking system.  Some Retail Stores, as a convenience for their Customers, allow their Shopping Cart, or their Employees to submit or capture Credit Card Funds at a later time or date, depending on merchandise shipments.  To do so, the Retailer must hold, delay, and store that individual Credit Card Data within their computer banks.  This simple convenience places that Customer's Credit Card Information at high risk for Theft.

      As a matter of policy and for our Customer Security, American Mystique does not hold Customer Credit Card Numbers for delay capture.  For your security and for all of our customers, Credit Card Numbers are allowed a very short shelf life within our transaction system, and then they are wiped out for good.   In fact, they are not even downloaded onto our computer system or into our bookkeeping systems like they are with some business.   The normal Consumer would be appalled to know just how many retail stores maintain and retain complete customer's transaction information, including Credit Card numbers and other sensitive ID Information within their bookkeeping systems.   And yes, any stored information is vulnerable to theft.  

      That is why You were charged right away by our system.   Yes, charging the card later might seem a good idea to most, but then that Stored Information immediately becomes vulnerable.   That means that you become vulnerable.    Instead, We prefer to protect Your Transaction Information as much as we can.    By not holding onto those Card Numbers, We can better protect You. We can always REFUND the transaction when needed.

      When it comes to real security, we have learned that there are certain ways to keep security firm, or at least manageable.    The more convenience you desire, or perhaps allow, the more vulnerable you allow yourself to become.   In short, we choose to make it as difficult as we can for would be lawbreakers who would try to steal our Customers Credit Card Numbers.   We do wish other businesses would do likewise as it would make shopping much more easier for everyone.   Businesses holding stored credit card numbers within their systems are not doing their customers any favors.

3.  Why does American Mystique refuse to Ship Overseas using Overnight or Next Day Shipping?

Security Reasons.   We have a Security Policy in place for our Customers and our own business.  We also follow a good Security Plan to head off Credit Card Fraud Attempts, especially those that emanate from overseas.     Many of our Products are expensive and would be crooks are eager to claim their catch, and often ask for Next Day delivery.     We never ship Overseas 'Next Day'.     Plus, we also reserve the right to halt questionable or suspicious purchases that ship stateside.    Note: Every Purchase Order for Overnight Shipping is always checked and re-checked before processing.   Often, we call the Card Holder back and request 'certain' confirmation, or we flag the order and have the credit card company verify before we ship.    It protects us and it protects you.

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